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Avis Prestige Customer Advice Regarding the Coronavirus

At this time when the news is dominated by Coronavirus, we wanted to let you know that we are vigilantly implementing enhanced protocols to ensure your safety, as well as flexibility of your rental bookings.

The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the Coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe.

Our Head Office revised opening hours are Monday to Friday: 9am to 3pm, Saturday: 9am to 11am and Sunday: Closed

If you have any questions regarding your booking please contact our team at customerservice@avisprestige.com or call 020 7591 0444.

What to do if you have already made a booking?

We are taking a number of measures to support our customers as much as possible during this time. If you have already made a car hire booking, but it is impacted by the restrictions due to the Coronavirus, this booking can be cancelled without charge.

We're here if you need us

Social distancing and isolation are on everybody’s minds right now and at Avis Prestige we fully support the Government’s guidance on only travelling if it's essential. We also understand that you may still need to make a critical journey. That's why we’re working hard to keep our locations open to help you get to where you need to be..

Are all your rental stations in the United Kingdom open?

As part of the global efforts to help contain the spread of the Coronavirus, recent government measures may have led to us closing some of our rental stations. In the unlikely event a rental station closes during your booking, you will be contacted by the team to make suitable arrangements.

Is Avis Prestige taking any additional precautions to help reduce the spread of the Coronavirus?

We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.

To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitiser, where available.  We’ve also enhanced the already robust cleaning techniques of our vehicles after each rental. In particular, we are paying special attention to the places people touch such as steering wheels, multimedia infotainment systems, door handles and other hard surfaces.

We advise all our customers to keep updated on the latest developments from the World Health Organization and the UK’s Foreign & Commonwealth Office.